Outreach intelligence for care management teams

Risk is visible.
Readiness is not.

Your risk models are working. Your outreach isn't. Mnomis interprets the behavioral signals already in your data to show care managers how each member relates to their own care and what kind of outreach they'll actually respond to.

See How Our Pilot Offer Works
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Tailor support to the individual's level of activation.

Judith Hibbard  ·  Health Policy Research Group, University of Oregon

How it works

From behavioral signal to embedded guidance

01

The behavioral patterns are already in your data

Response behavior, care adherence patterns, and channel engagement history are signals already in your systems. Your outreach strategy is just not interpreting them.

02

Patterns become posture

We read those signals across time to classify motivational posture: the durable orientation toward care that persists across interactions, and the situational shifts that occur under stress or at high-stakes moments.

03

Posture becomes action

Channel, tone, timing, and escalation guidance lands directly in the workflow your team is already using. No translation step. No new tool.

The guidance is grounded in our deep experience developing messaging and experiences that move people across contexts and over time.

The most effective care management is already intuitive: reading behavioral cues, adjusting approach, knowing when to push and when to wait.

The Motivational Intelligence Framework™ makes that practice consistent across every care manager, every member, every day.

The engagement gap

1 in 8
members engage with standard care management outreach.

The other seven are not unreachable. They are misread.

Source: AHRQ, health plan disease management engagement rates

What we do differently

Classify motivational posture,
not just clinical risk.

Risk tells you who is vulnerable. Posture tells you how they decide.

Under stress, posture compresses. Readiness is how that compression expresses itself in the moment.

Mnomis interprets structural posture and situational expression to determine how to engage at high-stakes decision points.

Guidance is embedded directly into existing care workflows and systems.

Designed for

Built for the teams that run care management

Care Management Leadership
Your team is making more calls and getting fewer responses. Mnomis shows you where effort is being wasted and how to redirect it toward members who are actually reachable.
Clinical Operations
Risk scores tell you who to prioritize. They don't tell you how to reach them. Mnomis adds the behavioral layer that turns a risk list into an actionable outreach strategy.
Population Health Teams
By the time disengagement shows up in utilization data, it's already expensive. Mnomis flags motivational patterns early before they become claims.
Compliance Review
When outreach decisions need to be explained, "the risk score said so" isn't enough. Mnomis produces structured, interpretable guidance that documents the why behind every outreach decision.